Manage and cancel your subscription

Manage your subscription

Go to Settings, then your device and "Manage subscription" to see all the details:

• Current plan and price
• Next payment date
• Saved payment method
• Option to change your plan

Change your plan (upgrade)

You can switch to a longer term at any time, for example from the monthly plan to the yearly plan. The remaining time you have already paid for is credited pro rata. Switching to a shorter term is not possible.

Cancel your subscription

1. Go to Settings, select your device and tap "Manage subscription".
2. Tap "Cancel Subscription".
3. Optionally choose a reason for canceling and confirm.

After you cancel, you can still use the service until the end of the paid term. After that, tracking is switched off for the device.

If you can no longer log in, you will find the link "Cancel contracts here" at the bottom of the login page. There you cancel with the email address of your account and immediately receive a confirmation of receipt by email.

Withdraw from your contract

Within the withdrawal period you can withdraw from your subscription or an order without giving a reason. Tap "Withdraw from contract here" under "Manage subscription" or use the link with the same name at the bottom of the login page, you do not need to be logged in for this. Enter your name, your email address and ideally the device name, the IMEI or the order number and tap "Confirm withdrawal". You immediately receive a confirmation of receipt by email with the content of your withdrawal, the date and the time. How long the period lasts and what applies to returns is explained in the cancellation policy (in German).

Reactivate a canceled subscription

As long as the term has not ended yet, you can undo the cancellation with the "Reactivate Subscription" button. After the term has ended, you can take out a new subscription at any time.

Payment failed?

If a payment could not be made, your subscription shows the status "Payment overdue" and you receive an email. Your device keeps tracking as usual for three more days, the exact date is shown on the subscription page. With "Pay now" you can make the payment or add a different payment method.

If the invoice is still open after these three days, tracking is paused until the payment has been made. As soon as you have paid, your device is active again right away. We also retry the payment automatically several times over the following days. If none of the attempts succeeds, your subscription ends automatically and the open invoice is cancelled, so you will not be charged.

If you do not want to continue the subscription, tap "End subscription". The subscription then ends right away and the open invoice is cancelled.