How can we help?

Find your way around the app and see where your dog is right now.

• The user interface
• Use real-time tracking

Live mode, walks, light and sound, Bluetooth search and tracking intervals.

• Activate Live Mode
• Start a walk
• Light and sound
• Set location intervals

Geofences, notifications, WLAN power saving zones, activities and Home Assistant.

• Create & manage geofences
• Set up WiFi Energy Zones
• Saving energy with geofences & manual energy saving mode
• Set up notifications

Add, rename, share and transfer trackers and understand their status.

• Add a device
• Device overview and status explained
• Change device name and image
• Share Device (share your location)

Activate, extend, change and cancel your subscription.

• Activate a subscription
• Manage and cancel your subscription
• Extend your subscription term

Sign up, log in, reset your password and adjust your profile.

• Create an account and register
• Log in and reset your password
• Edit your profile
• Change appearance and language

When the tracker is offline, missing from the map or cannot connect.

• Device does not appear on the map
• Fix connection problems
• Contact support

Short answers about the tracker, subscription, battery and privacy.

• Frequently asked questions