Contact support

If you have a problem you cannot solve yourself, write to us. The quickest way is right from the app.

Request from the app

1. Go to Settings and choose "Support & Feedback".
2. Under "Contact support", pick the matching Topic, for example "Subscription & billing" or "Tracker & hardware".
3. If you have several trackers, select the Device it is about.
4. Describe your issue and tap "Send request".

We reply by email to the address of your LocoGPS account. The app automatically attaches the current status of the selected tracker, that is connection, battery and last position. This saves most follow-up questions and lets us help you faster.

Other ways to reach us

• The contact form at locogps.de/kontakt is handy when you are not in the app.
• On WhatsApp you reach us through the WhatsApp button on the support page in the app.
• By email you write to support@locogps.de.

If you write to us through the contact form or by email, please include:

• Your device name or the IMEI
• What you did and what happened
• Screenshots, if possible

Tip: In the app, Settings, "Functions Guide" gives a short explanation of all important functions of your tracker.