Fix connection problems

If your device has connection problems, try these steps:

Device does not respond to commands

• Check whether the device is online (green status). Commands such as light, sound or Live Mode only work on online devices.
• Wait a moment, as sending a command sometimes takes a little time.
• If the device cannot be reached right now, many commands are automatically queued and applied at the next contact. The app shows a matching note when this happens.
• In deep sleep mode, commands only reach the device at its next hourly wake-up.

Restart the device remotely (LV2)

With LV2 devices, you can restart the device remotely if it is not behaving as expected:

1. Go to Settings and choose your device.
2. In the "Device Functions" section, tap "Restart Device".
3. The device restarts and is then offline for 1 to 2 minutes. All settings are kept.

Position is not updated

• Check the "Last Update" time in the status card.
• Keep the location interval you have set in mind. In "Energy Saver" mode, positions are only sent every 10 minutes, and with energy saving mode active only once a day.
• Turn on Live Mode for instant updates.

App shows an error

• Reload the page (in the browser press F5, in the app swipe down).
• Check your internet connection.
• Log out and log in again.