Troubleshooting
When the tracker is offline, missing from the map or cannot connect.
- Device does not appear on the map Find out why your tracker is not showing on the map, from first connection and offline status to deep sleep, weak GPS or an expired subscription.
- Fix connection problems Learn what to do when your tracker does not respond to commands, its position stops updating or the app shows an error, including a remote restart.
- Contact support How to send us a request right from the app, or reach us through the contact form, WhatsApp and email.
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